Terms and conditions

Owner

[RAZÓN SOCIAL / NOMBRE DEL TITULAR]

Tax ID

[NIF / CIF]

Address

[DIRECCIÓN]

Country

[PAÍS]

Email

[EMAIL LEGAL]

Website

nomafe.com

These terms apply to all purchases made by consumers through nomafe.com. The store and checkout run on the Shopify platform, but the sales contract is concluded with the owner identified above.

The applicable terms are those in force when the order is placed. The contract is concluded in the language in which you browse the website, among those available.

We sell the Nomafé Go portable coffee maker and its accessories. We describe each product as accurately as possible: features, compatible formats, box contents and technical specifications.

Photographs are for illustration purposes. There may be slight differences in colour or finish due to your screen or lighting, which do not affect the essential characteristics of the product.

Products are offered while stocks last. If, exceptionally, a product becomes unavailable after you place your order, we will let you know as soon as possible and refund the full amount paid for that product, at no cost to you.

Prices are shown in euros (€). Shipping costs, if any, are shown at checkout before you confirm payment.

We may change prices at any time, but the price applied will always be the one in force when you placed your order. If we detect an obvious pricing error, we will let you know and you may confirm the order at the correct price or cancel it with a full refund.

Prices include the applicable VAT. The final amount of taxes, which depends on the delivery country, is shown at checkout before payment. There are no additional customs duties or charges for deliveries within the European Union.

• Add the product to your cart and click “Checkout”.
• At checkout, enter your email, shipping address and payment method.
• Review the order summary: products, price, taxes and shipping costs. You can correct any details before paying.
• Confirm the order with the payment button. That button implies an obligation to pay.

We accept the payment methods shown at checkout: [PROVEEDORES DE PAGO]. Payments are processed over an encrypted connection by the payment providers; we have no access to your full card details.

Your payment is charged when you confirm the order. We may cancel orders when payment is not authorised or when there are reasonable indications of fraud; in that case we will inform you and no charge will be made, or it will be refunded.

After payment you will receive a confirmation email with your order summary and these terms, which constitutes confirmation of the contract. Please keep it. We recommend also checking your spam folder.

We ship from a warehouse in Spain to mainland Spain and other destinations in the European Union. Delivery times are estimates: 2 to 4 working days to mainland Spain and 3 to 7 working days to other EU destinations. You will find all the details in Shipping and returns.

If your order is not delivered within 30 days of its confirmation, unless we have agreed otherwise, you may terminate the contract and we will refund everything you have paid.

As a consumer, you may withdraw from your purchase without giving any reason within 14 calendar days from the day on which you, or a third party other than the carrier indicated by you, receive the product.

To exercise this right, let us know before the period ends with a clear statement, for example by email to [EMAIL LEGAL]. You may use the model withdrawal form, although it is not mandatory. The full procedure, refund times and costs are described in Shipping and returns.

This right does not apply in the cases excluded by law, where relevant.

After notifying your withdrawal, you must return the product with its accessories to [DIRECCIÓN DE DEVOLUCIÓN] within 14 calendar days at the latest. [DEFINE WHO PAYS THE RETURN COST IN CASE OF WITHDRAWAL]

We will refund all payments received, including the standard delivery cost, within 14 calendar days of being informed of your decision, using the same payment method. We may withhold the refund until we have received the product or until you have supplied proof of having sent it back, whichever is earlier.

You are only liable for any diminished value of the product resulting from handling other than what is necessary to establish its nature, characteristics and functioning.

If you receive a defective, damaged or incorrect product, write to us at [EMAIL LEGAL] with your order number and, if possible, photos. We recommend doing so as soon as possible to speed things up, but telling us later does not make you lose your warranty rights.

In these cases, Nomafé handles the incident and covers the corresponding costs, including return costs, and will offer you repair, replacement or, where appropriate, a price reduction or refund, in accordance with the law.

All products are covered by the legal guarantee of conformity established by the applicable consumer legislation. If the owner is established in Spain or Spanish law applies, the period is three years from delivery (Royal Legislative Decree 1/2007, consolidated text of the General Law for the Defence of Consumers and Users). In any case, it will never be less than the two-year minimum set by European legislation.

The warranty covers lack of conformity existing at the time of delivery. It does not cover damage caused by misuse, knocks or falls, failure to follow the instructions in the manual, or normal wear and tear.

To the extent permitted by applicable law, we are not liable for damage resulting from use of the product contrary to its instructions and safety warnings, or for temporary interruptions of the website due to maintenance or causes beyond our control.

This limitation does not affect your rights as a consumer and does not exclude our liability in cases where the law does not allow it to be excluded, such as wilful misconduct, gross negligence, personal injury or liability for defective products.

The Nomafé brand, logo, texts, photographs, videos and the design of this website belong to the owner or are used with permission. They may not be reproduced, distributed or transformed without prior authorisation, except for the uses permitted by law.

These terms are governed by the law of [PAÍS]. If you are a consumer residing in another European Union country, you retain the protection granted by the mandatory rules of your country of residence.

For any dispute, you may go to the courts of your place of residence. You may also use the out-of-court consumer dispute resolution schemes available in your country.

For any question, complaint or to exercise your rights, write to us at [EMAIL LEGAL] or by post to [DIRECCIÓN]. We will reply as soon as possible.