Shipping and returns

Orders are shipped from a warehouse in Spain. Estimated delivery times:

Mainland Spain

2–4 working days

Other EU destinations

3–7 working days

These are estimates. They may vary for reasons beyond our control, such as local holidays, demand peaks or carrier incidents.

Some remote areas or special territories (for example, islands, Ceuta, Melilla or overseas territories) may not be available. At checkout you will only be able to choose the destinations we ship to.

Delivery is made by one of these carriers:

• AliExpress Standard Shipping
• GLS
• Correos
• DHL

The carrier is assigned by the logistics provider for each shipment, so we cannot guarantee or choose a specific one.

Shipping costs, if any, are shown at checkout before you confirm payment. There are no additional customs charges for deliveries within the European Union.

When your order leaves the warehouse we will email you the tracking details, if the carrier provides them. If you have any questions about your delivery, write to us at [EMAIL LEGAL] with your order number.

You have 14 calendar days from receipt of your order to withdraw from the purchase without giving any reason, where this right applies under the law.

• Write to us at [EMAIL LEGAL] before the 14 days end, stating your name, order number and that you wish to withdraw from the purchase. You may use the model form at the end of this page, although it is not mandatory.
• We will confirm receipt of your request and tell you the next steps.
• Send the product to [DIRECCIÓN DE DEVOLUCIÓN] within 14 calendar days of notifying us of your decision.

Return the product with all its accessories and, if possible, in its original packaging and well protected for transport. You may inspect the product as you would in a shop. You are only liable for any diminished value resulting from handling other than what is necessary to establish its nature, characteristics and functioning.

[DEFINE WHO PAYS THE RETURN COST IN CASE OF WITHDRAWAL]

We will refund all payments received, including the standard delivery cost, within 14 calendar days of being informed of your withdrawal, using the same payment method you used, unless you expressly agree otherwise. You will not be charged any fee for the refund.

We may withhold the refund until we have received the product or until you have supplied proof of having sent it back, whichever is earlier.

If your order arrives damaged, is defective or is not what you ordered, write to us at [EMAIL LEGAL] with your order number and, if possible, photos of the product and packaging. We recommend doing so as soon as possible to speed things up, although telling us later does not make you lose your warranty rights.

Nomafé will handle the incident and cover the corresponding costs where appropriate, including return costs. Depending on the case, we will offer repair, replacement or a refund, in line with the legal warranty.

Only complete and return this form if you wish to withdraw from the contract. You can copy it into an email:

To [RAZÓN SOCIAL / NOMBRE DEL TITULAR], [DIRECCIÓN], [EMAIL LEGAL]: I hereby give notice that I withdraw from my contract of sale of the following goods: [product] Order no.: [order number] Ordered on / received on: [date] Name of consumer: [full name] Address of consumer: [address] Signature of consumer (only if this form is notified on paper) Date: [date]

For any question about shipping or returns, write to us at [EMAIL LEGAL]. You will find the rest of the purchase terms in Terms and conditions.